Being able to manage and prioritize is an important skill when providing services to customers. Planning events, activities, and tasks [ie, prioritizing time] every year, month, week, and day can be rewarded from the perspective of allowing you to be more proactive in preparing for a response. Such a plan can reduce your need to become a crisis manager. It's important to be at work and outside of work, because if you don't manage your personal life well, you may bring personal stress to the workplace. This is not only inefficient; it is also unfair to your employers, farmers, colleagues and external customers.
After scheduling key events and tasks using some type of scheduling system [eg, time management software, a written planning system or calendar, or an electronic dispatch device that can download information to a computer], periodically review the information to avoid forgetting.
One way to manage events instead of letting them manage you is to create a list of activities each day and assign a value to each activity based on its importance. The key is to be consistent and prioritize every day. Some people have planned the last activity of their workday. When they arrived at work the next morning, they were ready to start instead of spending time preparing.
Guidelines for prioritization
Three guidelines can help you determine the first task to perform. These can help you create a realistic, achievable list of everyday tasks. As you know when reading the goal settings in other chapters, the goal must be achievable. When setting priorities, use the following criteria as a guide.
Judge. You can do your best on any given day. You know your strengths and what you have to do. When choosing a priority, keep in mind that the priority that has the greatest impact on customers and others should be placed in the list. On the other hand, don't put so many priorities in your daily list so you don't have to complete them. If this happens, you may be discouraged and give up.
When you find that your priority is higher than time, you may need to ask your boss for help or guidance. Many times, just asking for help helps develop relationships with others. As long as you don't abuse their help or seem to uninstall the task to them, they will feel your respect and trust. Also, consider other resources that may be used to complete the task [for example, technology, external vendors, or customers].
relativity. Assigning priorities is a relative issue. Some tasks and projects score higher than other tasks and projects. You should follow the question "What is the best time for my time?" Many people fill their schedules with frivolous or simple tasks and tasks they like. This creates a sense of accomplishment that is empty. They may do a lot of work and enjoy the job in one day, but they don't add a lot of value to customer service or help achieve organizational goals. When setting priorities in the workplace, keep in mind that your primary focus should be on your customers and the activities that support them.
timing. There is a way to determine priorities and deadlines. The start time of the project or task can also be prioritized. Once you start the task, you must have enough time to complete it. If this is not possible, you may need to reprioritize or ask for help.
The time required to complete the task is practical. Make sure you have arranged so much time on your daily schedule with a little extra cost. Also, please consider your peak performance. Everyone usually has a day's time, and he or she has more energy to do more work. If possible, make the most of your peak period and schedule high-priority tasks during this time.
Prioritize the system
To set up your own priority system, list all pending activities and group them according to their importance level. As long as you use the same format every day, it doesn't matter how you assign values to tasks. Many people use the A, B, and C systems, while others use the 1, 2, and 3 formats. The following are the recommended allocation criteria:
Priority A - must be done or key project. Something must be done because of management instructions, local, state or federal regulations, importance to customers or customers, deadlines or opportunities to provide success or progress [eg, state tax reports, customer-requested actions or applications for organizations] Jobs with specific submission deadlines].
Priority B - should be done. Items in this category are of medium value. While they may help improve customer satisfaction and performance, they are not important or have critical deadlines [for example, sending unsolicited packets about new products to customers or developing changes to existing systems or processes] proposal].
Priority C - very good. This is the lowest category, including tasks that are not directly related to customer satisfaction. They may even be interesting or interesting, but they can be omitted or undone. Postponing or scheduling these priorities to a slow time period may have little impact on customer service [for example, meeting with team members to brainstorm ideas to more efficiently lay out cubicles, clean up old email files, or neatly arrange shelves] The product].
Note: When you browse emails and voicemails at the time of day, determine their priority and add them to the list of actions you want to perform.
The key to effective time management is to develop plans and work plans. If you control the time, you and your customers can benefit from your efforts.
Orignal From: Improve customer service through effective time management
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